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Les plaintes des citoyens: une revendication de qualité des services publics

By: Borgeat, Louis.
Contributor(s): Mockle, Daniel.
Material type: ArticleArticlePublisher: 1999Subject(s): SERVICIOS PUBLICOS | GESTION PUBLICA | CANADA | CALIDAD DEL SERVICIO | RECLAMACIONES Y RECURSOS In: Canadian Public Administration v. 42;n. 2, p. 213-239
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